Terms & Conditions

These Terms and Conditions apply to all services provided by Honor Collins Veterinary Physiotherapy. By booking an appointment or using this website, you agree to the following terms.

Veterinary Referral

Veterinary physiotherapy is governed by the Veterinary Surgeons Act 1966, which requires veterinary consent prior to physiotherapy assessment or treatment.

Treatment can only take place once veterinary consent has been obtained. It is the responsibility of the owner or guardian to ensure that their veterinary surgeon is aware that physiotherapy treatment is being sought.

If veterinary consent has not yet been obtained, assistance can be provided in contacting your veterinary practice.

Appointments

Appointments are arranged directly with Honor Collins Veterinary Physiotherapy and are subject to availability.

Each appointment includes a clinical assessment and appropriate physiotherapy treatment. Treatment plans may vary depending on the individual needs and condition of the animal.

Appointments will take place at the location agreed at the time of booking. As this is a mobile service, please allow a 15-minute arrival window either side of your scheduled appointment time to account for travel between clients.

Animals should be clean and dry prior to the appointment to allow for effective assessment and treatment.

Payment and Fees

Current consultation fees are displayed on the Services page of this website.

Payment is due at the time of the appointment either via cash or bank transfer unless otherwise agreed in advance.

Accepted payment methods will be confirmed at the time of booking.

Travel is included within a specified radius of SS13. Appointments outside this area may incur a travel charge calculated in line with the HMRC advisory mileage rate (currently £0.50 per mile).

Cancellations with less than 24 hours notice, or missed appointments, will be charged at the full appointment fee.

Cancellations

If you need to cancel or rearrange an appointment, please provide at least 24 hours notice.

Appointments cancelled with less than 24 hours notice, or missed appointments, will be charged at the full appointment fee.

Honor Collins Veterinary Physiotherapy reserves the right to cancel or rearrange appointments where necessary due to circumstances such as illness, adverse weather, or unforeseen events.

Animal Welfare and Safety

The welfare of the animal is always the highest priority.

Owners or handlers must ensure that animals are appropriately restrained and handled during treatment where necessary. Owners must inform Honor Collins Veterinary Physiotherapy of any behavioural concerns, including aggression or nervous behaviour, prior to the appointment.

Honor Collins Veterinary Physiotherapy reserves the right to stop treatment at any time if it is considered unsafe for the animal, owner, or practitioner.

Insurance

Honor Collins Veterinary Physiotherapy holds appropriate professional insurance.

Direct insurance claims cannot be processed; however, invoices and treatment reports can be provided upon request for clients to submit to their insurance provider for potential reimbursement.

Clients are responsible for confirming the terms of their own insurance policy and whether physiotherapy treatment is covered.

Liability

All treatments are carried out with professional care and in accordance with current veterinary legislation.

Honor Collins Veterinary Physiotherapy cannot accept liability for injuries, illness, or damages that occur due to undisclosed medical conditions, inaccurate information provided by the owner, or failure to follow professional advice given during treatment.

Privacy Policy

Honor Collins Veterinary Physiotherapy is committed to protecting your personal data and respecting your privacy.

Personal information may be collected when you:

submit an enquiry or contact form
request veterinary consent documentation
book an appointment

Information collected may include your name, contact details, address, and relevant information relating to your animal.

This information is used solely for the purposes of:

responding to enquiries
arranging appointments
communicating with veterinary surgeons where consent is required
maintaining clinical records where treatment is provided

Personal data will not be shared with third parties except where required for veterinary referral purposes or where legally required.

Data is stored securely and retained only for as long as necessary to provide services and meet legal obligations.

You have the right to request access to, correction of, or deletion of your personal data. Requests can be made by contacting Honor Collins Veterinary Physiotherapy directly.

Accessibility

Honor Collins Veterinary Physiotherapy is committed to making this website as accessible as possible.

If you experience any difficulty accessing information on this website or require information in an alternative format, please contact us and we will be happy to assist.

Honor Collins VETERINARY PHYSIOTHERAPY